Transactions have a few different types of statuses:
- pending: transaction hasn't yet posted (will show in available, not ledger, balance)
- declined: transaction was unsuccessful
- chargeback: transaction is in the process of being disputed
- posted: transaction is final
A transaction may show as declined due to budget or merchant restrictions, fraud, or insufficient funds in the business account.
If you're not sure why a transaction was declined, please contact your account admin to check if there are restrictions on your card or to reconcile any insufficient funds.
If you're still having trouble determining why the card was declined, please contact our support team and share the last 4 digits of the card and your company name associated with the transaction.
View, Approve, Out of Policy, Chargeback
When viewing your transactions, click the down arrow to see options related to each specific transaction:
- view: see details and activity related to the transaction
- approve: accept the transaction
- out of policy: transaction doesn't qualify as a company expense, i.e. a personal expense made on a company card. Read more about Out of Policy transactions here.
- split: divide a transaction for accounting purposes, i.e. splitting a personal expense between the employee & company
- chargeback: dispute the charge because its unauthorized or fraudulent
If you need to dispute a transaction, please read through this article.