What are canceled cards?
Canceled cards are physical or virtual cards that can no longer be used to make purchases. Once a card is terminated, the card can no longer be reactivated.
Read more about card statuses here
How do I cancel a card?
- As an Admin, click on the Cards page.
- Click on the card you want to cancel.
- Click on the dropdown under the card to change the status to "Canceled."
What if the merchant wants to make a refund to the canceled card?
Even if the card is canceled, the merchant will still be able to refund the transaction to the card. The refund will process and be added to your Emburse account.